DAD not identifying the MOM on network

[Halo Audio]

Hello,

Recently one of our MOMs have stopped connecting the to DAD over the network. We only get the red “status” light flashing.

We have quite a few ethernet jumps from the machine room to the studio, but no matter where we connected the MOM on the network the DAD didn’t identify the MOM.

Our network is PoE , but we also gave the MOM external power, and that didn’t help.

We have connected a spare MOM to the same ethernet cable, and that identified immediately.

I have scoured the manual for the MOM, but there’s not much other than it should just plug and play.

Have I missed anything before I go ahead and request for a replacement/repair? Is there a hard reset option on the MOM. Or a force identify on DAD?

Cheers.

[Author]

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